Shipping policy

• At Jonah Travel, we strive to provide timely and efficient delivery of your travel products. This Shipping Policy outlines the procedures, shipping times, costs, and other relevant information regarding your order.

  1. Processing Time

  • Orders are processed within 2-3 business days after your order is placed. Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in processing your order.

  2. Shipping Methods & Delivery Times

  We offer several shipping options depending on your location. Estimated delivery times are based on business days and do not include processing time.

  • Standard Shipping:
    Estimated delivery time: 5-7 business days
    Available for domestic orders 

  • Express Shipping:
    Estimated delivery time: 2-3 business days
    Available for domestic orders 

  • International Shipping:
    Estimated delivery time: 7-14 business days
    Delivery times vary based on location, customs processing, and shipping service availability.

  Please note that delivery estimates are subject to potential delays caused by shipping carriers, customs, and other factors beyond our control.

  3. Shipping Costs

  Shipping costs are calculated based on the shipping method you choose and your delivery location. Final shipping charges will be displayed during the checkout process.

  • Standard Shipping: Express Shipping: International Shipping:

  Any customs duties, taxes, or other fees required by the destination country are the responsibility of the recipient.

  4. Order Tracking

  Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your delivery through the shipping carrier’s website.

  5. Shipping Locations

  We currently ship to the following locations:

  If your country is not listed at checkout, please contact us  to inquire about shipping availability to your location.

  6. Missed or Delayed Deliveries

  If your order does not arrive within the expected delivery window, please check the tracking information provided. For further assistance, contact us.

  • Lost Packages: If a package is marked as delivered but you did not receive it, please contact us within 7 days of the marked delivery date so we can investigate and assist in locating your package.

  • Delivery Delays: Jonah Travel is not responsible for delivery delays due to weather conditions, carrier issues, customs processing, or other circumstances beyond our control.

  7. Customs, Duties, and Taxes

  For international orders, customs fees, duties, and taxes may be applied by your country’s customs authorities. These fees are not included in our product prices or shipping costs and are the responsibility of the recipient.

  We recommend checking with your local customs office for information on potential fees before placing an order.

  8. Undeliverable Packages

  In the event that an order is returned to us as undeliverable due to incorrect or incomplete shipping information, or if the package is refused by the recipient, you may be responsible for additional shipping fees to resend the package.

  9. Contact Information

  If you have any questions or concerns about our shipping policy or need assistance with an order, please contact us at:[email protected]