Return and Refund

Return and Refund

  • At Jonah Travel, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a straightforward return and refund process. Please read the policy below for details.

    1. Return Eligibility

    You may return most products purchased from Jonah Travel within 30 days of the delivery date, provided that the following conditions are met:

    • The item is in unused and original condition.
    • The item is returned in its original packaging, including all accessories, manuals, and documentation.
    • Proof of purchase (order confirmation or receipt) must be included with the return.

    2. How to Initiate a Return

    To start the return process, please follow these steps:

    1. Contact Us: Email us at
    2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the product.
    3. Packaging: Please securely package the item to prevent damage during transit. Include the original packaging and any additional materials (manuals, accessories).
    4. Shipping: You are responsible for the cost of return shipping unless the product was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

    3. Refunds

    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

    • If approved, your refund will be processed, and the credit will be applied to your original payment method(cash on delivery ) within 7-10 business days.
    • Shipping fees and return shipping costs are non-refundable unless the return is due to a defective or incorrect item.
    • For exchanges, if you receive a defective or incorrect item, we will replace it at no additional cost, including covering the return shipping.

    4. Late or Missing Refunds

    If you haven’t received your refund within the stated time:

    1. Check your bank account or credit card statement.
    2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
    3. If you’ve done all of this and still have not received your refund, please contact us 5. Defective or Damaged Items

    If you receive a defective or damaged item, please notify us within 7 days of delivery. We will offer you the option of a replacement or a full refund, including any shipping costs incurred.

    6. Exchanges

    If you need to exchange an item for a different size or color, contact us to confirm availability. We will guide you through the exchange process. Please note that exchanges are subject to product availability, and additional shipping fees may apply.

    7. Cancellations

    If you wish to cancel an order, please contact us immediately. Orders that have not yet shipped can be canceled for a full refund. Once an order has been shipped, it cannot be canceled, but you may initiate a return after receiving the product.

    8. Contact Us

    If you have any questions or concerns about this Return and Refund Policy, please contact us at:[email protected]

Jonah Travel